Q: Where can I find an ATM that accepts my Diners Club Card?
A:Diners Club offers cash access at over 1.7 million ATM locations worldwide.

Q: Is there a transaction fee for cash advances or ATM withdrawals?
A: Each time you use your Card to obtain cash from an ATM, a transaction fee will be reflected on your next billing statement. Transaction fees are pre-negotiated with your Organization. Please check with your Program Administration regarding the specific ATM transaction fee associated with your Card.

Q:What should I do if I lose or forget my PIN?
A:Please call our Customer Service Department toll-free in Canada & the US at: 1 800 363-3333, call collect from elsewhere: 1 (514) 881-3735.

Q:Are there fees or interest charges if I do not pay on time?
A: Your Diners Club Card allows you to carry a balance on a monthly basis. If the new balance is paid in full and received by Diners Club by the due date (which is up to 25 days from the statement date), no interest charges will be assessed on the new transactions. This interest-free period does not apply to any revolving balances, which are unpaid balances that are carried forward from the previous month. If you are a current Cardmember, please refer to your most recent Cardmember Agreement for information on interest rates and other fees.

Q: Can I dispute a charge on my current statement?
A: Yes, you can dispute a charge on your statement within 30 days of the date the charge was billed to your account by calling our Customer Service Department toll-free from within Canada or the US at 1 800 363-3333. Alternatively, you can also mail your inquiry to: Diners Club International – Dispute Resolution Department, PO Box 3300 RPO Streetsville, Mississauga ON, L5M 0S7.

Q: What should I do if I can't identify a transaction on my statement?
A: Please contact our Customer Service Department at 1 800 363-3333 and we will look into the matter for you. You can also complete a "Billing and Payment Inquiry" form, which you will find by clicking on the "Forms" tab in e-Account Manager.

Q: What are the browser requirements?
A: Diners Club requires that you use a browser that is SSL-enabled when you access Account information in your Online Statement. You will need a minimum of the following: Internet Explorer 5.0, Netscape Navigator 7.0 or Mozilla Firefox 1.0. Almost any newer browser will let you access this secure area of our Web site, as these browsers support 128-bit encryption, which provides the highest level of security available. (You will also need to enable JavaScript and accept cookies for your browser.)

Q: How can I get a secure browser?
A: Most browser providers have a home page, which allows you to upgrade or add technology to your current browser. By visiting this service offered by your browser provider, you will be able to upgrade to a 128-bit encryption.

Q: Does my browser indicate if a page is secure?
A: There are several ways to determine if you're using an SSL-secured connection. First, check the URL. If it starts with HTTPS:// [instead of HTTP:// note the difference is the letter "S"], the document you've retrieved comes from a secure server. Second, look for your Web browser's security icon. Most browsers have a lock or key icon located at the bottom of each page that indicates whether the page is secure. If the icon bar has a picture of an open lock, or a key that is cut in half, you're not on a secure site.

Q: What is a cookie?
A: A cookie is a small text file that is used to store configuration and user preference information on your computer. It is placed on your computer by the Web server of the site you are visiting. There are a number of uses for cookies, most notably to store site-specific password and user ID information. As such, it is an important security measure. A cookie served to your computer by Diners Club lets us confirm your identity before we send you confidential Account information. Due to privacy concerns, only the site that gives you a cookie can access that cookie. Moreover, the cookie is deactivated when you conclude your secure session. It is stored in your computer's temporary memory until you exit your browser. Almost all of the latest browsers support cookies.

Q: Why do I need to accept cookies to access my account data?
A: Cookies are an important security measure as they let Diners Club know exactly who you are. In effect, they allow our system to communicate with your machine. As a result, we know that we are sending out confidential Account information to the right party. If your browser prompts you when a cookie is "served," you must accept it or access to your confidential information in the Online Statements area of our Web site will be denied. We need to confirm your identity before we send out any confidential Account information.

Q: How does the program work?
A: Earning Club Rewards points is easy. For every eligible dollar you charge to your Diners Club Card, you automatically earn one Club Rewards point ($1 charged = 1 Club Rewards point). Charges that are eligible for points include, but are not limited to, airline, restaurant, hotel, car rental, service station, mail and online orders, and retail charges. Annual fees, payments, cash advances, foreign conversion and insurance charges are ineligible for points accrual.

Q: How do I join Club Rewards? Is there an enrollment fee?
A: There is no need to join! All Professional Cardmembers are automatic members of our award-winning Club Rewards Program. There is no additional fee. For Corporate products, contact your Program Administrator for further details on eligibility.

Q: Do Club Rewards Points expire?
A: No, your Club Rewards Points will never expire.

Q: Is there a limit to the number of Club Rewards Points I can collect or redeem?
A: There is no limit to the amount of Diners Club Reward Points you can collect or redeem.

Q: Where can I collect Diners Club Rewards Points?
A: You are able collect Diners Club Reward Points at any location where Diners Club Card is accepted.

Q: How can I contact Diners Club Rewards program?
A: If you have any questions, comments or concerns, please do not hesitate to contact us at our Club Rewards Contact Centre 1-800-663-0798 (Canada).

Q: How do I know how many Rewards Points I have accumulated?
A: You can view your current Club Reward Point balance under the Account Activity section of the Diners Club Rewards website at clubrewardscanada.com

Q: How can I obtain Club Rewards Points above those that I earn for purchases?
A: If you do not have enough Club Reward Points for an item that you wish to redeem for, you have the option to purchase additional Club Reward Points.

Q: Can I transfer Reward Points from one account to another?
A: Yes. If you have a Corporate or Professional Diners Club Card, and would like to pool your Club Reward Points from one of your accounts to another, you do have the option to do so by linking the accounts in question. Alternatively, you may not transfer Diners Club Reward Points from your account, to an account that does not display your name is full. For more information on point pooling, please visit clubrewardscanada.com

Q: What happens to my Club Reward Points if I loose my Diners Club card?
A: Once you request and receive your new Diners Club card, all Club Reward Points will be transferred to the new card within 1 to 2 billing cycles.

Q: I have 2 accounts with Diners club; can I combine my points to redeem for any item?
A: Yes. If you would like to use Club Reward Points from 2 accounts towards 1 redemption, you have the option of linking/pooling your accounts together, and using 1 Diners Club Card to redeem for rewards going forward (ex. Linking a Corporate card with a Professional card, linking 2 Professional cards, etc.). For more information, please visit www.clubrewardscanada.com

Q: How do I redeem Club Rewards points?
A: You have several options for redeeming your Diners Club Reward Points. Cardholders can redeem Club Reward Points online through the Club Rewards Online catalogue or call the Club Rewards Customer Contact Center at 1-800-663-0798 Hours of Operation: Monday - Sunday 9:00 a.m. - 9:00 p.m. ET *closed on National Holidays

Q: How long does it take for me to receive my merchandise and gift card redemption?
A: It will take approximately 4 to 6 weeks for your reward to be delivered. If you require an item expedited, a Club Rewards agent will be able to assist you with your request. Please call 1-800-663-0798 for assistance.

Q: Are there any extra fees/charges when redeeming for rewards?
A: Depending on you type of reward, their may be additional handling fees associated. You will be notified of the fee prior to confirming your redemption.

Q: What happens if my item is on back order?
A: If an item is on back order, one of our Rewards Agent's will contact you with your item's status, and estimated day of arrival. Alternatively, you check your online account under Redemption Activity for status updates.

Q: What can I redeem my Club Reward Points for?
A: Diners Club Rewards Members have exclusive access to a wide range of premium rewards. Choose from hundreds of world class merchandise options, convert your Club Reward Points into your favourite airline or hotel program, purchase RRSP/RESP's, pay off annual fees, donate to a charity, or use your points on any airline, hotel, cruise and even car rentals! Don't see a particular item you like, create your own reward with our Personalized Rewards option. Can't come up with that perfect gift, use your Club Reward Points towards one of our many gift certificates. Your choices are endless! For more information, please visit clubrewardscanada.com

Q: Can I use Club Rewards points to pay my annual Diners Club Card fee?
A: Yes, but only with one of our many Rewards Agents within the Club Rewards Customer Contact Center (1-800-663-0798).

Q: What if an item arrives damaged or defective?
A: All merchandise shown in the Club Rewards Catalogue carries a 100% satisfaction guarantee against workmanship defect or shipping damage. If you find there is an issue with any product, please contact our Club Rewards Centre at 1-800-663-0798, and one of our agents will assist you with your request.

Q: What is the return policy for merchandise and gift cards?
A: Merchandise featured in the Club Rewards Catalogue carries a 100% guarantee that is good for 30 days from the date of redemption. If you are not 100% satisfied with your merchandise, contact the Club Rewards Customer Contract Centre at 1-800-663-0798, Monday – Sunday 9:00 a.m. – 9:00 p.m. ET * closed on national holidays.

Q: What if my gift certificate is lost or stolen?
A: Lost, stolen and damaged gift certificates can be replaced. As soon as one of our representatives receives an inquiry, Club Rewards will begin an investigation. Depending on the outcome of this investigation, Club Rewards will send to out another certificate, free of charge.

Q: How do I accrue Club Reward Points?
A: Each transaction where a minimum of $0.50 is spent, will earn you 1 Club Reward Point. Club Reward accrual is calculated on a transaction by transaction basis (ex. If you were to spend $15.35 on purchase A, and $9.45 on purchase B, you will earn a total of 24 Club Reward Points for both purchases. The remaining $0.35 from purchase A and $0.45 from purchase B will not be taken into consideration when calculating Club Reward point totals, as they fall short of the $0.50 minimum)

Q: I currently earn 3 Reward Points for every 4 dollars I spend; will that continue once BMO Bank of Montreal assumes full control of Diners Club?
A: Going forward, all Card Holders will be upgraded to an earning ratio of 1:1 ($1 spent = 1 Reward Point earned).

Q: How far in advance should I book my travel plans?
A: All travel arrangements should be booked as soon as possible. Advance booking gives us a better chance to ensure we can accommodate your hotel, flight, and car rental requests.

Q: Are there any restrictions when redeeming for travel with Club Rewards?
A: Although bookings are subject to availability, there are no restrictions when redeeming with one of our travel partners.

Q: Are there blackout dates for travel?
A: There are no blackout dates, although your travel options may vary depending on availability.

Q: Can I change or cancel my flight?
A: Changes to existing reservations may be requested up to 5 days prior to your travel date. Changes may require additional costs such as airline penalty fees, increased fares, and service fees. Please be aware that most airlines do not allow changes or corrections to passenger names. Our ability to honour itinerary change requests is ultimately governed by airline rules and restrictions.

Q: Can I purchase a ticket for someone else?
A: Absolutely! You can book up to nine passengers for your vacation.

Q: Can I customize my travel plans?
A: Yes, you can sort your travel plans based on price or by schedule. You can book flights for multiple cities as well. Explore our travel booking engine to learn about all the different options.

Q: Can I use the Rewards Points earned on my Diners Club Card to redeem for Business Class travel?
A: Yes, there are no restrictions when booking with Diners Club Rewards.

Q: Who do I call if I have a problem with my travel plans?
A: If there are any issues that arise after a confirmation has been received, please contact our Customer Contact Centre at 1-800-663-0798 and they will help you with your changes. Be advised there might be fees associated to travel changes.

Q: How will I know my booking is confirmed?
A: Once you have redeemed your reward points, you will receive an email confirmation with your itinerary via email within 24 hours of your booking. If you do not have an email address, your itinerary will be mailed to your home address.

Q: What is Tailored Travel and how does it work?
A: Simply book your own travel arrangements on your Diners Club Professional Card with any travel provider, including discount travel websites, with your personal travel agent or any other resource, and then redeem your points for a Tailored Travel credit to cover the expense by calling one of our many agents within the Club Rewards Customer Contact Center.

Q: What is Points-to-Miles?
A: This portion of the Club Rewards program allows Card Members to convert their Club Rewards points for a variety of different frequent flyer and guest points with our partner airlines. Check out the Point-to-Miles page on the website for more details on our travel partners.

Q: Do I have to be a Frequent Flyer or Stayer Member in order to redeem for Points-to-Miles?
A: Yes, you need to be a member of a frequent flyer/guest member program you are transferring your Club Reward points to.

Q: How long does it take for my Miles to be deposited into my Frequent Flyer account?
A: It takes two to four weeks for your miles to be deposited into your account. Some partners provide an expedite option for a fee and will deposit your miles in three to five days.

Q: I'm missing Rewards from my account
A: If you have any issues at all with your point balance(s), please feel free to contact us at 1 (800) 663-0798; where one of our many helpline agents will assist you further.

Q: What happens to my Diners Club Reward Points if I miss a payment?
A: If a payment is missed, the following will occur:

• First Statement
  If you fail to make the minimum payment by the due date shown in a Statement that you receive in any given month, despite your delinquency, you will earn Diners Club Reward Points for eligible charges on the first statement and you will continue to be able to redeem your Diners Club Reward Points.


• Second Statement
  Professional Cardholders
  If you failed to make the minimum payment by the due date shown in the first Statement, and in the next month you fail to make the minimum payment by the due date shown in the second statement, you will continue to be able to redeem Diners Club Reward Points earned up to, and including, the last day of the billing cycle for the first statement; however, the following will occur: (i) you will not receive Diners Club Reward Points for eligible charges billed on the second statement, and (ii) your participation in the Program will be suspended. Should this occur, you will be required to bring your account into good standing in order to restore your participation in the Program. You will commence earning Diners Club Reward Points on the day that your account is brought back into good standing; however, for the avoidance of doubt, Diners Club Reward Points that would have been earned for eligible charges billed on the second statement are permanently forfeited.
  Corporate Cardholders
  If you failed to make the minimum payment by the due date shown in the first statement and in the next month you fail to make the minimum payment by the due date shown in the second statement, despite your delinquency, you will earn Diners Club Reward Points for eligible charges on the second statement and you will continue to be able to redeem Diners Club Reward Points.
  


• Third Statement
  Professional Cardholders
  If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, the following will occur: (i) you will not receive Diners Club Reward Points for eligible charges billed on the third statement, (ii) your participation in the Club Rewards program will be suspended, and (iii) you will no longer be able to redeem any Diners Club Reward Points. Should this occur, if your account has not been closed, you will be required to bring your account into good standing in order to restore your participation in the Club Rewards program. You will commence earning Diners Club Reward Points on the day that your account is brought back into good standing and if your account is brought back into good standing before it is closed, you will have access to the Diners Club Reward Points earned up to the first statement.
  Corporate Cardholders
  If you failed to make the minimum payment by the due date shown in each of the first statement and the second statement, and in the next month you fail to make the minimum payment by the due date shown in the third statement, you will earn Diners Club Reward Points for eligible charges on the third statement, but you will no longer be able to redeem any of your Diners Club Reward Points.
  


• Fourth Statement
  For Corporate Cardholders only
  If you failed to make the minimum payment due by the due date shown in each of the first, second and third Statements, and in the next month you fail to make the minimum payment by the due date shown in the fourth Statement, each the following will occur: (i) you will not receive Points for eligible Charges billed on the fourth Statement, (ii) your participation in the Program will be suspended, and (iii) you will no longer be able to redeem any Points. Should this occur, if your Account has not been closed, you will be required to bring your Account into Good Standing in order to restore your participation in the Program. You will commence earning Points on the day that your Account is brought back into Good Standing, and if your Account is brought back into Good Standing before it is closed, you will have access to the Points earned up to the third Statement; however, for the avoidance of doubt, Points that would have been earned for eligible Charges billed on the fourth Statements are permanently forfeited.
  

Q: If I close my account, what will happen to my Club Reward Points?
A: Once an account is closed by the Cardholder, you will have 60 days to redeem all Club Reward Points associated with the account.

Q: How do I report a lost or stolen Card?
A: Please call Customer Service immediately, toll-free in Canada & the US at 1 800 363-3333. From elsewhere, call collect 1 (514) 881-3735

Q: How long will it take to receive a new Card?
A: You will receive a new Card in 7 to 10 business days. If it is needed sooner, please contact Customer Service at 1 800 363-3333.

Q: What if there are unauthorized charges on my Card?
A: Once you notify our Customer Service, you will not be liable for unauthorized charges that occur after you have notified Diners Club of the loss, theft or possible unauthorized use. In any case, your liability will not exceed $50, except that you will be liable for all losses caused by your failure to maintain the confidentiality of your PIN or to store it separately from your Card.

Q: What do I need to do to activate my Card?
A: After you receive your Card, call the number printed on the security sticker that can be found on your new Card in order to activate it. It is recommended that you call from your home phone number. Once you've activated your Card and signed it on the back, you may begin to use it immediately.

Q: How can I change personal account information, such as my name or billing address?
A: If you are the Primary Cardmember and want to change your name, please call our Customer Service at 1 800 363-3333. You will be required to provide a legal document (i.e.: drivers license, marriage certificate, etc.) as proof. For changes to an address, please contact our Customer Service and provide us with the updated information. You may also change this information in e-Account Manager by clicking on "Update Information" in the "Account Management" tab.

Q: How long will it take for a change in name or billing address to take effect?
A: Your name change request will take effect on the business day following receipt of the required proof. Address changes will take effect on the business day following receipt of the request.

Q: How can I add individuals to my card?
A: Complete and print an "Additional Card Request" form, which you may download as a PDF, then send us your signed form by mail or fax. You may add up to 4 Additional cards to your account.

Q: How do I cancel my card or additional cards on my account?
A: If you are the Primary Cardmember, you may cancel your card and any additional cards on your account by calling us at 1 800 363-3333. Please note that if you are an Additional Cardmember, you may cancel your own access to the account, but you cannot cancel a Primary account.

Q: Can I transfer balances from other cards to my Diners Club Card?
A: Balance transfer is not an option available to our Cardmembers at this time.

Q: How do I dispute a charge on my statement?
A: Transactions can be disputed several different ways. You can dispute a charge online via e-Account Manager or by calling our Customer Service Department toll-free from within Canada at 1 800 363-3333. Alternatively, you can also mail your inquiry to: Diners Club International – Dispute Resolution Department, PO Box 3300 RPO Streetsville, Mississauga ON, L5M 0S7. Please be advised, you can dispute a charge on your statement within 30 days of the date the charge was billed to your account. It usually takes from 45 to 60 days to research a dispute.

Q: What if I'm missing Rewards from my account?
A: If you have any issues at all with your point balance, please feel free to contact us at 1 800 663-0798 and one of our many helpline agents will assist you further.

Q: What do I do if I have a problem logging in to my online statement?
A: If you need assistance in accessing or using any aspect of our Web site, you can contact Customer Service at 1 800 363-3333.

Q: How can I change my password?
A: If you would like to change your password to access e-Account Manager, you can do so by first logging in using your existing password. At the top of the page, under the "Account Management" tab, you will see a link entitled "Change Password". Click on this link to access the "Change Password" screen; then type in your old password and your new password (twice) for verification. This will replace your current password with a new one.

Q: What if I forget my password?
A: If you forget your password to log in to e-Account Manager, you can create a new password online. Just select "Forgotten Password" and provide the required security information (previously entered) in order to create a new password.

Q: I registered and have a password but the selection box is blank in the "View Online Statement" page? What is the problem?
A: In order to use our Web site, you will need to have the cookies enabled on your computer. If you need assistance in enabling your cookies, please contact our Information Products Help Desk at 1 877 263-5018, Monday to Friday from 8 a.m. to 10 p.m. Eastern Time.

Q: How do I access my statement information on the Internet?
A: You may access your statements online through e-Account Manager, the "secure account management" form on the top right side of this page. First time users will need to register by providing personal security information before obtaining the ability to view statements online.

Q: Is it free to access the Secure Account Management area?
A: Yes, access to your Diners Club Online Statement is absolutely free and is a convenient service provided to you as a Diners Club Cardmember.

Q: What browser do I need to access online statements?
A: Diners Club requires that you use a browser that is SSL-enabled when you access Account information in your Online Statement. You will need a minimum of the following: Internet Explorer 5.0, Netscape Navigator 7.0 or Mozilla Firefox 1.0. Almost any newer browser will let you access this secure area of our Web site, as these browsers support 128-bit encryption, which provides the highest level of security available. (You will also need to enable JavaScript and accept cookies for your browser.)

Q: Can I forgo the printed statement for an electronic bill delivered via my e-mail?
A: No, this option is not available at this time.

Q: Will you be eliminating the printed statement?
A: No. Our Cardmembers will continue to receive their statement in print form. The online statement simply provides an additional option for viewing and reconciling statements at your convenience.

Q: How can I order a duplicate statement?
A: Duplicate statements are available by calling Customer Service at 1 800 363-3333.

Q: How current is the information on the online statement?
A: You are able to see any current activity on your card, as well as the last 12 months of statements.

Q: There are additional cards on my account. Will each Cardmember be able to see all of the transaction information for this account?
A: Only Primary Cardmembers can access their online statements. Access to online statements can only be made by using a password chosen by the Primary Cardmember. The sharing of password information is at the discretion of the Primary Cardmember.

Q: How can I search for a transaction in my online account statement?
A: For your convenience there is a "Find" function to help you search for a transaction on your statement. [Note you can only search one monthly statement at a time.] You can access this function either by holding down the "CTRL" and "F" keys on your keyboard or through the "Edit" tool on your browser. Choose "Edit" and "Find" and then enter the information you are looking for. You can search for information such as a ticket number, dollar amount, reference number, or establishment name. When a match is found it will be highlighted on your statement. If the first item is not correct, select "Find Next" to continue, until you locate the item in question.

Q: Can I sort my transaction history by transaction type?
A: You may only sort this way after you have downloaded your transactions into Quicken, Lotus, Excel or Microsoft Money. Then you can sort the information by transaction type using the functions of that software.

Q: Can I download my statement information to a software program? What are my options?
A: You are able to download your online statement data into text format, or into Quicken, Lotus, Microsoft Money, or Excel.

Q: Can I view my Online Statements with my Palm Pilot or any other wireless device?
A: You can receive account-related information in the form of «alerts» directly to email, cellular phones, personal digital assistants (PDA), or other wireless devices. Alerts can be set for up to two text-enabled wireless devices, and/or up to two email addresses.

Q: How do I designate a beneficiary for my Travel Accident insurance?
A: Beneficiary designations, and changes thereto, must be made in writing. Click here (pdf) to access the Designation of Beneficiary Form, print it, complete it in its entirety and mail to: Diners Club, Air Travel Accident Insurance, c/o Chubb Insurance Company of Canada, One Financial Place, 1 Adelaide Street East, Suite 1600, Toronto, Ontario, M5C 2V9.

Q: How do I file a claim?
A: To file a claim for Automatic Worldwide Travel Accident or Common Carrier Travel Accident Insurance, please contact Chubb Insurance Company of Canada at 1-800-532-4822 in Canada and the U.S., from elsewhere call collect: (416) 863-1616. To file a claim for Flight Delay Coverage, Baggage Delay Coverage, Excess Lost or stolen Baggage Coverage, Primary, Worldwide Car Rental Collision, Loss and Damage Insurance, Car Rental Travel Accident Insurance, Optional Out-of-Province/Country Emergency Medical Insurance or Optional Trip Cancellation/Trip Interruption and Excess Personal effects Insurance, please contact the Claims Administrator (World Travel Protection Canada, Inc.) at 1-866-865-2617 in Canada and the U.S., from elsewhere call collect: (416) 977-7743. A representative will forward the required claim form to you and provide you with any information you may need. To file a claim for Purchase Assurance, Extended Warranty coverages and Car Rental Collision, Loss and Damage Insurance contact Mondial Assistance at 1-866-520-8841 in Canada and the U.S., from elsewhere call collect 519-742-9034. All claims must be made within 90 days of the damage, loss, incident or commencement of any loss covered by these policies.

Q: How can I take advantage of the Common Carrier Travel Accident Insurance?
A: Professional Cardmembers: To increase your level of coverage beyond the basic amount, please call the Customer Service Centre at 1 800 363-3333 and indicate the level you wish to have. You may also click here to access the Automatic Worldwide Travel Accident Insurance form. Simply print it, fill out the required information and either fax it or mail it to the fax or address indicated on the form.

Q: How do I cancel or change my Common Carrier Travel Accident Insurance?
A: If you wish to cancel or change your current level of optional coverage, please indicate in writing your name, address, account or card number and the level of coverage you wish to cancel or change. Either fax your request to Customer Service at 1 877 431-4667 or mail it to: Diners Club, c/o Customer Service, P.O. Box 4454, Station A, Toronto, Ontario, M5W 4B1

Q: How can I find out more about the plans available under the Optional Out-of-Province/Country Emergency Medical Insurance? How do I enroll?
A: There are five different plans available – both Individual and Family plans – details of which can be found in the "Insurance Program Benefits" brochure of your Welcome kit. For more details and to enroll, call 1 866 865-2617 or (416) 977-7743.

Q: How can I find out more about the Optional Trip Cancellation/Trip Interruption and Excess Personal Effects Insurance? How do I enroll?
A: Details can be found in the "Insurance Program Benefits" brochure of your Welcome kit, or the Insurance section of this website. For more details and to enroll, call 1 866 865-2617 or (416) 977-7743.

Q: Where can I find a listing of Diners Club International Airport Lounges and their locations from within an airport?
A: Diners Club offers access to an extensive network of international Airport Lounges. View a listing of locations and get more information and updates about Diners Club Airport Lounges at www.dinersclubinternational.com/airport-lounges.html.

Q: Is there a fee to access a Diners Club International Airport Lounge? Can I bring a guest?
A: Access to most of our Airport Lounges is free to Diners Club Cardmembers, however some locations may require a fee for Cardmembers or any guests. If you have any questions, please contact Diners Club Customer Service at 1 800 363-3333.

Q: What amenities are available in the Diners Club International Airport Lounges?
A: While amenities differ by location, typically you will find newspapers and magazines, telephones, TVs, complimentary beverages, fax machines, and copiers in our International Airport Lounges. As specific services vary, please consult our Airport Lounge Directory for details about a particular lounge.

Q: What is Priority Pass?
A: Priority Pass is the world´s largest independent airport lounge access program. Membership in Priority Pass provides you with airport lounge access, irrespective of your class of travel, airline flown or existing membership in an airline loyalty program.

Q: Where are Priority Pass Lounges located, and what amenities do they offer?
A: When you enroll in Priority Pass, you will receive your Membership Card as well as a comprehensive Lounge Directory detailing exactly how to find each lounge, with a full list of all the facilities and amenities offered in the lounge, as well as opening hours.

Q: Who owns the lounges on the Priority Pass network?
A: The lounges participating in Priority Pass are all owned by third parties.

Q: Do I show my Priority Pass Card or my Diners Club Card to access Priority Pass lounges?
A: You need only show your Priority Pass Membership Card. However, certain Priority Pass lounges are also members of the Diners Club International lounge network. When accessing such a lounge, it is important that you only show your Diners Club Card, so that you are not charged the $27 USD fee for your visit.

Q:What are the Emergency Travel Assistance Services and what information do you provide?
A: The Emergency Travel Assistance Services is an exclusive travel service available only through Diners Club. Our Travel Assistance Providers are available 24-hours a day, 7-days a week and can assist you with: Pre-trip assistance, such as passport and visa requirements, inoculation information and health hazards advisories, medical assistance, legal assistance, Canadian Embassy and Consulate information and emergency message transmission. This service is provided free of charge and is available by calling in Canada and the US toll-free 1 866 865-2617, or elsewhere by calling collect:(416) 977-7743. For more detailed information, please refer to the last page of the Summary of Insurance Coverages that was sent to you with your Card.

Q:What conditions apply to RoadAssist® roadside service?
A: If your car breaks down, just call 1-866-731-4998 and tell the representative where you are. RoadAssist will send someone to help you. You are responsible for emergency road service charges incurred by towing facilities responding to your dispatch, even if you are not with your car (or it's gone) when the tow truck arrives. Diners Club and MasterCard International are not responsible or liable for the service the towing facility provides. Towing facilities are independent contractors, solely liable for their services. Emergency road service is not available in areas not regularly traveled, in "off road" areas not accessible by ordinary towing vehicles, or for over one-ton capacity trailers, campers or vehicles in tow. If you have a rental car, be sure to call the rental car agency before you call 1-866-731-4998 as many rental agencies have special procedures regarding emergency road service assistance.

Q: How do I get cash advances?
A: You can get over-the-counter Cash Advances on your Diners Club Card at any bank displaying the MasterCard Brand Mark and Hologram, and participating Inter-Continental hotels around the world. Call Customer Service at 1 800 363-3333 so we can direct you to the location most convenient for you. In an emergency situation, our Customer Service will do their utmost to secure a cash advance for you, wherever you are. Over-the Counter Cash advances and Emergency Cash Advances are subject to a fee. As certain terms and conditions apply, please refer to your Cardmember Agreement.